film processing
photographic finishing



 

 

Frequently asked questions:

What is FTP?
Using FTP is a way that enables you to connect directly over the internet to our servers and upload your image files so we can get them easily.

How do I connect?
Please phone us for a username and password that will give you access to our site. Contact us on 020 8772 1700 or by email on orders@genieimaging.co.uk

What is the FTP address?
You need to type ftp://62.8.107.95/ into your internet browser

Are My files safe?
Our servers will only let you upoad certain image files ony and they will not let anyone copy or delte them either other than us here at genie.It is always a good idea to keep a version on your computer as well and upoad a copy to our servers. We generally do not keep files for more than 7 days.

How should I supply my files?
Please copy them into a folder together with a word document that details what your order is or directly into subfolders with the print size and finish ( i.e gloss or matt).

Should I let you know that I have uploaded work to your site?
Yes especially if it is urgent. Please send us an email or call us on 020 8772 1700

What file size should I Upload?

Print Size Minimum Image Resolution

Print Size
Pixel Dimension
250 dpi
File Size
250 dpi
Minimum Pixel Size
to yield good prints
Minimum File Size
to yield good prints
4x6
1000x1500
4.29meg
200x300
1megs
5x7
1250x1750
6.26
250x350
1.75
8x10
2000x2500
14.4
400x500
3.5
8x12
2000x3000
17.2
550x700
4
11x14
2750x3500
26.6
700x1050
5
16x20
4000x5000
57.3
1200x1500
9
20x24
5000x6000
85.9
1300x1560
12
24x30
6000x7500
128.8
1550x1937
17.5
30x40
7500x10000
214.6
1625x2166
20

*File sizes are full image sizes not compressed jpeg size. In other words your jpeg size will be smaller than the file sizes listed above. To view and display the file sizes listed above, open the jpeg in an image application such as Photoshop to check the Image Size. Please do not load in any files that are too big since this will be a long and slow process and may well time out. Please size your files correctly.


Are you ready to start?

Download this PDF for final instructions

 

 




 

download Term & Conditions

Genie
020 8772 1700