Frequently asked questions:

What is FTP?
Using FTP is a way that enables you to connect directly over the internet to our servers and upload your image files so we can get them easily.

How do I connect?
Please phone us for a username and password that will give you access to our site. Contact us on 020 8772 1700 or by email on orders@genieimaging.co.uk

What is the FTP address?
You need to type ftp://62.8.107.95/ into your internet browser

Are My files safe?
Our servers will only let you upoad certain image files ony and they will not let anyone copy or delte them either other than us here at genie.It is always a good idea to keep a version on your computer as well and upoad a copy to our servers. We generally do not keep files for more than 7 days.

How should I supply my files?
Please copy them into a folder together with a word document that details what your order is or directly into subfolders with the print size and finish ( i.e gloss or matt).

Should I let you know that I have uploaded work to your site?
Yes especially if it is urgent. Please send us an email or call us on 020 8772 1700

What file size should I Upload?

Print Size Minimum Image Resolution

*File sizes are full image sizes not compressed jpeg size. In other words your jpeg size will be smaller than the file sizes listed above. To view and display the file sizes listed above, open the jpeg in an image application such as Photoshop to check the Image Size. Please do not load in any files that are too big since this will be a long and slow process and may well time out. Please size your files correctly.

Are you ready to start?

Download this PDF for final instructions